Customer information
How to Order
Online
You can buy products at www.glowgetter.co.uk. We ship to most parts of the world but if in doubt please call glowgetter customer services on +44 0845 643 0272 or send us an email at customer@glowgetter.co.uk
By phone
Please call us on 0845 643 0272 between 09:30 - 17:30 Monday-Thursday and 09:30 - 15:00 Fridays. Outside of these hours and at very busy times, voicemail will take your details. We will place your order or get back to you as soon as possible, normally within 3 working days.
Non-UK orders
Please e-mail us at customer@glowgetter.co.uk with the full details of your order. You can also place an order via phone, just call us on 0845 643 0272.
Delivery Information
We aim to process and ship your order as quickly as possible. However, if you wish your order to go out on the same day as it is placed please note that it will need to be with us before 12 am (weekdays only).
UK orders
Standard orders are processed on the day of receipt (excl. Saturday and Sunday) and should be with you in 5-7 days. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. glowgetter's business hours are Monday - Thursday 09:30 - 17:30 Friday 09:30 - 15:00. If it has been more than seven working days and you have not received your product, please contact customer services by email at customer@glowgetter.co.uk or on 0845 643 0272. Please note that processing times may increase occasionally when there is especially heavy demand, e.g. around Christmas.
International orders
Standard orders are processed on the day of receipt (excl. Saturday and Sunday) and should be with you in 7-10 days. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. glowgetter's business hours are Monday - Thursday 09:30 - 17:30 Fridays 09:30 - 15:00. If it has been more than ten working days and you have not received your product, please contact customer services by email at customer@glowgetter.co.uk or on 0845 643 0272. Please note that processing times may increase occasionally when there is especially heavy demand, e.g. around Christmas.
Delivery charges
UK Mainland £5.00 for delivery
If you order exceeds £100 we will send it to you free of charge
We deliver to every address in the UK and EU (excluding P.O Box addresses). However there will be an extra charge if the delivery is outside the UK mainland.
Guarantees And Returns Policy
We at glowgetter want you to enjoy the experience of shopping with us every time. Occassionally though, we know you may want to return items and we want to make this simple and easy. If you are not completely satisfied with your order we can offer either a refund or exchange providing that goods are returned to us within 30 days of purchase. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service.
Please enclose your name, address, order ID number and reason for return/exchange with your returned products and send it to: glowgetter, 78 Onslow Gardens, London, N10 3JX.
We aim to handle your returns within seven working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.
Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.